JOB TITLE: Centre Manager
REPORTS TO: Associate Director Sales & Marketing Operations Manager
LOCATION: Crockford Lane Chineham Park Basingstoke Hampshire RG24 8NA

OBJECTIVE: To maximise the growth of occupancy for your centre

REQUIREMENTS:

1. Expect to be judged on results and standards achieved
2. Are able to work to and set targets and deadlines.
3. Produce an on-going Sales plan for your centre.
4. Crucial to ensure that Lok’nStore provides the best Customer Service to customers and or prospects.
5. Take responsibility for the efficient day-to-day running of the centre

ABILITIES & SKILLS :

Take responsibility for actions, work without supervision. Motivate others, use initiative, and decide priorities.

Good interpersonal skills, good organiser, PC literate.

This job description is not exhaustive. We would expect individuals to be flexible and to adapt to each situation as it arises.

KEY AREAS OF ACTIVITY:

All aspects should be worked in conjunction with Associate Director of Sales & Operations Manager.

SALES: 

1. Maximise the growth of occupancy for your centre.
2. Ensure the centre achieves sales growth.
3. Make personal contact with local Businesses and domestic users on behalf of Lok’nStore in a continuing effort to advertise the benefits and advantages available to said potential customers through the regular use of Lok’nStore services – archive, self-store, offices etc.
4. Play the lead selling role within the centre.
5. Maintain the company’s pricing policy, in order to maximise your stores profitability.
6. Maintain lowest price guarantee – every genuine enquiry should lead to a letting.
7. Ensure that Associate Director Sales & Marketing is made fully aware of any business customers and potential customers.
8. Ensure that Associate Director Sales & Marketing is fully aware of key customer and competitor news and developments.
9. Provide input into the centre development

STAFF

1. Manage centre personnel to maximise sales growth and provide continual excellent service.
2. Ensure the training and development of staff to maximise sales growth and provide continual excellent service.
3. Create within your team a “winning spirit”, constantly communicating news of progress and encouraging teamwork.
4. Ensure the “Team” are briefed on key customer and competitor news and developments
5. Attend meetings and training courses as and when required.
6. Hold weekly staff meetings to keep the “team” up to date with all company news and developments.
7. Direct all members of the centre team in their day-to-day operating targets.
8. Achieve optimum and cost effective utilisation of staff by effective planning, training, guidance and discipline.
9. In conjunction with senior management be responsible for hiring, discipline and firing of staff.
10. In absence of CCS, be proactive in ensuring “First Impression” of the centre is kept up to required standard.

CUSTOMERS

1. Ensure that incoming communications are answered/dealt with in line with company procedures.
2. Ensure that customer accounts are serviced correctly
3. Ensure that all systems and actions are carried out in order to exceed customers’ expectations.
4. Communicate with customers and colleagues, in order to generate a good spirit.
5. Drive forklift when required.

PROCEDURES

1. Ensure that all enquiries and quotations are dealt with efficiently and speedily as laid down in the documented procedures.
2. Maintain stock control system for all stock items, in accordance with laid down procedures
3. Maintain administration system in accordance with company procedures
4. Observe Health & Safety regulations and report all incidents and accidents in line with the Company Policy Statement.
5. Observe Security measures and reports all incidents as laid down in the Company Security Policy.
6. Administer sales payments and banking in line with laid down procedures.
7. Be custodian and administrator of centre Petty Cash and Customer Receipts.
8. Proactively resolve unpaid accounts.
9. Be a Key Holder for the centre
10. Ensure all Insurance quotes, dealings and complaints are handled in accordance with regulations documented in Company Procedures and Advisors handbooks.

JOB TITLE: Centre Care Supervisor (CCS)
REPORTS TO: Centre Manager (CM)
LOCATION: Units 1-3 Carousel Way Northampton NN3 9HG

OBJECTIVE: To ensure the centre and surrounding environment are kept well presented and maintained to the highest standard at all times

REQUIREMENTS: To ensure that all points on the First Impression checklist are maintained & are at the required standard (expect to be judged on results & standards)

1. To clean the centre (inside & out), facilities & yard, as required
2. To maintain the centre and to be able to carry out basic DIY tasks
3. To carry out checks on facilities and units as procedures dictate and for H&S and report as necessary
4. To be able to give an acceptable level of customer service as required and assisting the team in this respect
5. The role will be physically demanding at times – for example and including mounting and driving a forklift, using a ladder and working at heights, helping customers & colleagues with weighty items, gardening where appropriate – all within Health & Safety guidelines

ABILITIES & SKILLS:

1. To take responsibility for actions, to use initiative, to decide priorities
2. To be able to work well in a team but also work without supervision.
3. To be a good organiser and to be able to work to targets and deadlines
4. To have good interpersonal skills
5. To have general DIY skills
6. To be able to drive a fork lift
7. To be able to take on tasks as mentioned in 5 above and others mentioned in this job specification and similar tasks

This job description is not exhaustive. We would expect individuals to be flexible and to adapt to each situation as it arises.

KEY AREAS OF ACTIVITY:

SALES

1. To assist the centre team in ensuring the centre achieves sales growth
2. To be responsible for ensuring that all points of First Impression checklist are maintained at the required standard – to clean and to carry out general maintenance of the buildings, fixtures and fittings.
3. To answer the phone/welcome customers & prospective customers, as and when necessary
4. To be able to show prospective customers around the centre, when necessary
5. To ensure that the company’s livery & signage is presentable

STAFF

1. To attend meetings and training courses as and when required
2. To attend weekly staff meetings
3. To participate in the centre team and to promote teamwork

CUSTOMERS

1. To ensure that centre presentation exceeds the customers’ expectations
2. To ensure that all Lok’nStore customers and potential customers receive exceptional service at all times.
3. To communicate with customers & with colleagues, in order to maintain a positive atmosphere
4. To ensure all customers act responsibly and safely, whilst on site, advising where necessary about health & safety guidelines
5. To be the main driver of forklift when required
6. To assist customers with heavy or awkward goods if required in accordance with manual handling instructions
7. To ensure availability of trolleys and pump truck for customers
8. Open loading bay doors as and when customers require access.  Close doors when not in use

PROCEDURES

• To follow all laid down procedures
• To observe Health & Safety regulations and report all incidents and accidents in line with the Company Policy Statement
• To complete monthly Health & Safety audit
• To observe security measures and report all incidents as laid down in the Company Security Policy.
• To be a Key Holder for the centre and part of centre “On call” team.
• Ensure that all CCTV cameras are kept clean and cobweb free
• To ensure that the forklift and all Lok’nStore tools are kept in a clean and serviceable condition.  To service the trolleys and pump trucks (& other mechanical equipment)
• To help awareness of who is on site and to question strangers
• If applicable, ensure all insurance quotes, dealings and complaints are handled in accordance with regulations documented in Company Procedures and Advisors handbooks.

JOB TITLE: Centre Care Supervisor (CCS)
REPORTS TO: Centre Manager (CM)
LOCATION: Units 1-3 Carousel Way Northampton NN3 9HG

OBJECTIVE: To ensure the centre and surrounding environment are kept well presented and maintained to the highest standard at all times

REQUIREMENTS: To ensure that all points on the First Impression checklist are maintained & are at the required standard (expect to be judged on results & standards)

1. To clean the centre (inside & out), facilities & yard, as required
2. To maintain the centre and to be able to carry out basic DIY tasks
3. To carry out checks on facilities and units as procedures dictate and for H&S and report as necessary
4. To be able to give an acceptable level of customer service as required and assisting the team in this respect
5. The role will be physically demanding at times – for example and including mounting and driving a forklift, using a ladder and working at heights, helping customers & colleagues with weighty items, gardening where appropriate – all within Health & Safety guidelines

ABILITIES & SKILLS:

1. To take responsibility for actions, to use initiative, to decide priorities
2. To be able to work well in a team but also work without supervision.
3. To be a good organiser and to be able to work to targets and deadlines
4. To have good interpersonal skills
5. To have general DIY skills
6. To be able to drive a fork lift
7. To be able to take on tasks as mentioned in 5 above and others mentioned in this job specification and similar tasks

This job description is not exhaustive. We would expect individuals to be flexible and to adapt to each situation as it arises.

KEY AREAS OF ACTIVITY:

SALES

1. To assist the centre team in ensuring the centre achieves sales growth
2. To be responsible for ensuring that all points of First Impression checklist are maintained at the required standard – to clean and to carry out general maintenance of the buildings, fixtures and fittings.
3. To answer the phone/welcome customers & prospective customers, as and when necessary
4. To be able to show prospective customers around the centre, when necessary
5. To ensure that the company’s livery & signage is presentable

STAFF

1. To attend meetings and training courses as and when required
2. To attend weekly staff meetings
3. To participate in the centre team and to promote teamwork

CUSTOMERS

1. To ensure that centre presentation exceeds the customers’ expectations
2. To ensure that all Lok’nStore customers and potential customers receive exceptional service at all times.
3. To communicate with customers & with colleagues, in order to maintain a positive atmosphere
4. To ensure all customers act responsibly and safely, whilst on site, advising where necessary about health & safety guidelines
5. To be the main driver of forklift when required
6. To assist customers with heavy or awkward goods if required in accordance with manual handling instructions
7. To ensure availability of trolleys and pump truck for customers
8. Open loading bay doors as and when customers require access.  Close doors when not in use

PROCEDURES

• To follow all laid down procedures
• To observe Health & Safety regulations and report all incidents and accidents in line with the Company Policy Statement
• To complete monthly Health & Safety audit
• To observe security measures and report all incidents as laid down in the Company Security Policy.
• To be a Key Holder for the centre and part of centre “On call” team.
• Ensure that all CCTV cameras are kept clean and cobweb free
• To ensure that the forklift and all Lok’nStore tools are kept in a clean and serviceable condition.  To service the trolleys and pump trucks (& other mechanical equipment)
• To help awareness of who is on site and to question strangers
• If applicable, ensure all insurance quotes, dealings and complaints are handled in accordance with regulations documented in Company Procedures and Advisors handbooks.

JOB TITLE: Centre Manager
REPORTS TO: Associate Director Sales & Marketing Operations Manager
LOCATION: Unit C, The Sunbury Centre, Hanworth Road, Sunbury on Thames,
                     Middlesex, TW16 5DA