You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
- keep track of the items stored in your shopping basket and take you through the checkout process;
- recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
- obtain information about your preferences, online movements and use of the internet;
- carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitors and customers’ requirements and interests;
- target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
- make your online experience more efficient and enjoyable.
Consent (browser settings):
We work with third party suppliers who may also set cookies on our website, for example Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.
Description of cookies
The list below provides more information about the cookies we use and why:
Craft CMS cookies. The cookies are used to track a user's recent activity, last visit and general site movements. These contain no personally identifiable information.
Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie.
Hotjar cookie. We use Hotjar to learn about how our visitors use our website by creating averages of where people click and how they do it. At no point does Hotjar record anything personal or fields populated for any form.
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Click4assistance. This is used to help us provide a customer chat facility on the website. It will collect anonymous information and user preferences based on any interactions with the service.
__gads, DSID, IDE, bdfSurf
Google DoubleClick. This is used to measure the effectiveness of our online marketing campaigns. The main purpose of this cookie is for targeting/advertising.
_utma, _utmb, _utmc, _utmz, _utmv
Google Analytics. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.circumstances.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Assistant Company Secretary, Lok’nStore Group PLC, 112 Hawley Lane, Farnborough, Hampshire, GU14 8JE. Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so.
Responsibility for data protection
We have appointed a Data Protection Lead to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal data, please contact the Assistant Company Secretary, Lok’nStore Group PLC, 112 Hawley Lane, Farnborough, Hampshire, GU14 8JE. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Changes to this privacy notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
If you have any questions about this privacy notice, please contact the Assistant Company Secretary, Lok’nStore Limited, 112 Hawley Lane, Farnborough, Hampshire, GU14 8JE.
Last updated 3rd July 2023.